Sanor Foods Limited

Privacy Policy

Effective Date: 22 June 2026
Last Updated: 22 June 2026

1. Introduction

Sanor Group Limited (“Sanor Group”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled responsibly and securely.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, interact with our services, communicate with us, or engage with us as a customer, supplier, partner, job applicant, or website visitor.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Compliance with Applicable Laws

Sanor Group processes personal data in accordance with:

  • The Kenya Data Protection Act, 2019
  • The Data Protection (General) Regulations, 2021
  • Applicable regulations issued by the Office of the Data Protection Commissioner (ODPC)
  • Other applicable data protection and privacy laws

We are committed to ensuring that personal data is processed lawfully, fairly, transparently, and securely.

3. Information We Collect

Personal Information

We may collect:

  • Full name
  • Email address
  • Telephone number
  • Physical address
  • Postal address
  • Company name
  • Job title
  • Nationality
  • Information submitted through contact forms
  • Information provided when applying for employment opportunities

Business Information

We may collect information relating to:

  • Suppliers
  • Contractors
  • Service providers
  • Business partners
  • Customers

Technical Information

We automatically collect certain information including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Date and time of access
  • Pages viewed
  • Referral URLs
  • Website interaction data

Marketing Information

We may collect:

  • Communication preferences
  • Newsletter subscription information
  • Survey responses
  • Event registrations

4. How We Collect Information

We collect information:

  • Directly from you
  • Through website forms
  • Through email communications
  • Through recruitment applications
  • Through cookies and similar technologies
  • Through business engagements and contractual relationships

5. Purposes of Processing

We process personal data for purposes including:

  • Responding to inquiries
  • Providing products and services
  • Managing customer relationships
  • Processing supplier and contractor engagements
  • Evaluating job applications
  • Improving website functionality
  • Monitoring website performance
  • Sending updates and marketing communications
  • Managing business operations
  • Complying with legal and regulatory obligations
  • Preventing fraud and unauthorized activities

6. Legal Basis for Processing

We process personal data based on:

Consent

Where you voluntarily provide information or subscribe to communications.

Contractual Necessity

Where processing is necessary to fulfill contractual obligations.

Legal Obligation

Where processing is required by law.

Legitimate Interests

Where processing supports legitimate business operations while respecting your rights and freedoms.

7. Sharing Personal Information

We may share personal information with:

  • Technology service providers
  • Website hosting providers
  • Cloud service providers
  • Professional advisers
  • Auditors
  • Regulatory authorities
  • Government agencies where legally required
  • Business partners involved in service delivery

We do not sell personal data to third parties.

8. International Data Transfers

Where personal data is transferred outside Kenya, Sanor Group shall ensure that:

  • Appropriate safeguards are implemented;
  • Adequate levels of protection exist;
  • Transfers comply with applicable legal requirements.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill business purposes;
  • Meet contractual obligations;
  • Comply with legal requirements;
  • Resolve disputes;
  • Enforce agreements.

Once retention is no longer necessary, personal data will be securely deleted or anonymized.

10. Security Measures

We maintain appropriate technical and organizational safeguards including:

  • Secure servers
  • Access controls
  • Encryption technologies where appropriate
  • Monitoring systems
  • Security policies and procedures
  • Staff confidentiality obligations

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

  • Be informed about the use of your personal data
  • Access your personal data
  • Request correction of inaccurate information
  • Object to processing
  • Request restriction of processing
  • Request deletion of personal data
  • Withdraw consent where processing relies on consent
  • Request data portability where applicable
  • Lodge complaints with the Office of the Data Protection Commissioner

Requests may be submitted using the contact details below.

12. Recruitment and Employment Data

If you apply for employment opportunities with Sanor Group, we may collect and process:

  • CVs and resumes
  • Educational qualifications
  • Employment history
  • References
  • Interview notes
  • Background verification information where permitted by law

Such information will be used solely for recruitment and employment-related purposes.

13. Supplier and Business Partner Data

We may process information relating to suppliers, contractors, consultants, and business partners for:

  • Procurement
  • Contract management
  • Payments
  • Compliance requirements
  • Relationship management

14. Third-Party Services

Our website may use third-party services including:

  • Google Analytics
  • Google reCAPTCHA
  • Social media integrations
  • Embedded content providers

These third parties may collect information according to their own privacy policies.

15. Children's Privacy

Our website and services are not directed toward children under the age of 18.

We do not knowingly collect personal data from children without appropriate legal authorization.

16. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Updated versions will be published on this website together with the revised effective date.

17. Contact Information

For questions regarding this Privacy Policy or to exercise your rights, contact:

Sanor Group Limited
Email: privacy@sanorfoods.com
Website: www.sanorfoods.com

If you are dissatisfied with our response, you may lodge a complaint with the Office of the Data Protection Commissioner, Kenya.

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