Help Center
Find answers to common questions, or reach out to our team directly.
Browse our product catalog, add items to your cart, then proceed to checkout. You’ll select a delivery date and confirm your order. B2B customers can also contact their account manager directly.
Browse our product catalog, add items to your cart, then proceed to checkout. You’ll select a delivery date and confirm your order. B2B customers can also contact their account manager directly.
Log in to your account, navigate to Order History, and click ‘Reorder’ on any previous order to add all items back to your cart instantly.
If a product is out of stock at order confirmation time, we will contact you with a substitution suggestion or remove the item and adjust your invoice accordingly.
We offer local delivery across the Minneapolis–St. Paul metro area and greater Minnesota. Nationwide freight shipping is available for bulk B2B orders — contact us for a freight quote.
Orders must be placed by 2:00 PM to qualify for next-business-day delivery. Orders placed after 6 PM will be processed the following business day.
Consumer orders: free delivery on orders over Ksh 5,000. B2B accounts: free delivery on orders over Ksh 20,000 within Nairobi. Courier charges apply for upcountry orders.
Once your order is dispatched, you’ll receive a confirmation email with tracking details. You can also view real-time delivery status in your account dashboard under ‘Deliveries’.
All invoices are available in your account dashboard under the ‘Invoices’ section. You can view, download, and print PDF invoices for any order.
Qualified B2B accounts can apply for net-30 or net-60 payment terms, meaning you have 30 or 60 days from invoice date to pay. Apply during account setup or contact your account manager.
Yes. If items are returned or were incorrectly supplied, a credit note will be issued within 3–5 business days and applied to your account or refunded via your original payment method.
Consumer accounts: Visa, Mastercard, American Express, and major digital wallets. B2B accounts: ACH bank transfer, business check, or card on file. Net terms available for qualified accounts.
Absolutely. We use industry-standard encryption and never store raw card data on our servers. All payment processing is handled through PCI-compliant payment providers.
Yes. B2B customers can pay outstanding invoices directly from the Invoices section in their account dashboard using a saved payment method or by entering card details.
Visit our Business Solutions page and complete the B2B account request form. Our team will review your application and respond within 1–3 business days with your account credentials and price list.
Yes. B2B accounts support multiple users with different roles (admin, purchaser, viewer). Contact your account manager to add additional users to your organisation.
Click ‘Forgot Password’ on the Sign In page. Enter your registered email address and we’ll send you a secure reset link valid for 24 hours.
Log in and go to Account Settings > Addresses. You can add, edit, or remove delivery addresses at any time. Changes apply to new orders only.
